How we helped InTouch increase
client retainer per month by 12%
"Eaglytics Co. really came through for us by setting up our Looker Studio dashboards. Moving from guesswork to data-driven decisions has been a game-changer. We're seeing happier clients, fewer of them leaving, and our team is working smarter, not harder. Thanks to Eaglytics, our agency is scaling rapidly, and we're actually seeing a real boost in our revenue and profits."
Challenge
InTouch is a veterinary marketing company offering products and services to 200+ veterinarian doctor clinincs including SEO, PPC management, websites, graphic design and more.
Bill Schroeder, Vice Presdient came to Eaglytics Co. and expressed that, as they’ve been scaling their agency, following are the problems they’ve been facing:
He wanted to create dashboards to consolidate data from their 200+ doctor clinics, across 5 data sources i.e. Google Ads, Meta Ads, Google My Business, Google Analytics, and Google Search Console into a single dashboard.
Poor Client Communication
Inability to quickly generate clear and concise reports, hindering effective communication with clients which was impacting client satisfaction and retention
Time-Consuming Reporting
Manual reporting processes were time-consuming, diverting valuable resources away from strategic tasks and creative initiatives
Increased Data Errors
Manual data handling increased data errors, which led to misguided decisions and strategies
Lack of Benchmarking
No performance benchmarks to show opportunities on sales calls for industry wise trends
Results Achieved
Client
Per month
Churn Rate
Rate
NPS
Combined Client Performance Dashboards
All client performance under a single dashboard
+12% Revenue per Client
Automated dashboards helped InTouch charge higher retainer charges per month, increasing annual profits by 7%
160 Workdays saved per Month
Automated dashboards helped InTouch reduce 2 workday per employee per month spent on compiling reports manually across 200+ clients
-20% Cost per Acquisition
Real-time, data-driven decision-making by highlighting successful and underperforming campaigns helped InTouch reduce CPA for veterinary clinincs
-15% Client Churn Rate
InTouch achieved higher client retention through tailored strategies based on detailed performance data
+20 Clients in 2 months
Better human resource allocation helped InTouch take more clients on by reducing time spent on manual reporting
Benchmarking Dashboards
Boost Sales, Increase Meeting Book Rates, and Establish Trust with Clients
+20% Sales Closing Rate
Intouch set realistic expectations by showing potential clients that recommendations are based on concrete data and benchmarks
+30% Meeting Booked Rate
Showing industry benchmarks and performance metrics helped InTouch convert leads better
+50% Client NPS
Reassuring potential clients that their marketing budget is being utilized efficiently fosters transparency and builds trust, improving InTouch’s client NPS Score
Client Reporting Dashboards
Reduce Churn, Boost Growth, and Save Time with Transparency and Real-Time Data
-15% Client Churn Rate
Intouch achieved higher client retention by fostering a transparent relationship with clients, showcasing direct impact of marketing efforts on their business objectives
+20% Growth for Clients
Intouch client clinics saw increased footfall by making informed decisions based on real-time data
80 Workdays saved per Month
Regular performance reports kept clients engaged and informed about their campaigns, building trust and reducing 1 workday per employee per month on client calls and communication
